MetroHealth’s pharmacy faced a host of challenges all too familiar to health systems: escalating specialty medication requirements, payer complexity, and limited staffing significantly constrained the department. Pharmacists, intended to focus on patient care, were increasingly consumed by administrative tasks, leading to delays in therapy, worsening prior authorization approval rates, and patient abandonment.

To overcome these challenges, MetroHealth partnered with Latent, initially drawn by their ability to index the patient chart and quickly surface relevant clinical information, lab results, and provider rationale needed to streamline the prior authorization (PA) workflow.

Within 12 months of implementing Latent, MetroHealth achieved substantial operational and clinical gains:

- 45.1% increase in PA submission capacity without expanding headcount, allowing more patients timely medication access.

- 80% reduction in overall PA review time, from around 25 minutes to 5 minutes, accelerating patient treatment initiation.

- Optimized specialty PA clinical review time—now completed in approximately 3 minutes—enabling significantly faster patient access to specialty medications.

- 19.6% increase in prescription volume, directly improving patient access to essential medications.

- Improved PA turnaround time to 2.03 hours, enabling patients to receive therapies significantly sooner.

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