Reducing Time-to-Chairfor Infusion Patients
How Latent's enterprise pharmacy intelligence platform enables Ochsner to care for more infusion patients, faster
Hospital-based outpatient infusion
A year and a half ago, Latent and Ochsner set out to co-build a product that would redefine medication access for the world of infusions. Infusion workflows are among the most time-intensive, fragmented workflows in health systems today: every case could mean a different payer portal, benefit rule, documentation requirement, and team handoff. Ochsner had already proven the model with Latent on the pharmacy benefit side, where Specialty and Retail teams saw the first efficiency gains. Extending the same platform to the medical benefit was the deliberate next move.
For a health system like Ochsner, a central aggregator for medical benefit workflows isn't just a productivity tool. It fundamentally changes how the team operates. It reduces the operational risk of fragmented knowledge, gives leadership visibility across the team, and creates the conditions for continuous improvement. When every submission follows a standardized, supported workflow, the whole organization benefits: outcomes become more predictable, and the team can focus on the clinical work that requires their expertise.
This journey not only spans prior authorization but works toward a future where every step between a physician's order and a patient's infusion is as frictionless as possible. For the teams at Ochsner advocating for patients every day, Latent is building the infrastructure to transform a complex, fragmented process into a smoother and speedier path to treatment.
Playing Defense for Every Patient
Infusion authorizations have no single source of truth. No map.
Just an ever-growing stack of tipsheets, institutional know-how accumulated over years, and a team doing everything in their power to get patients the treatments they need as quickly as possible. Take chemotherapy: a member of Ochsner's infusion med access team must locate the treatment plan, investigate the patient's insurance coverage, pull the relevant payer policy from an external source, verify medical necessity criteria, determine the correct submission method (fax form, portal or even a portal buried inside another portal) just to submit. After all of that comes the follow-up: stretches on hold with payer phone lines, waiting for the approval that allows the infusion to be scheduled. This is the battle infusion teams fight every day, on behalf of patients who can't wait, against a constantly moving target, with no map to guide them.
Data and systems live in silos.
Every case scattered across portals, fax forms, tipsheets, and payer phone lines.
Latent brings it all together.
One centralized dashboard. Full visibility across the team, in real time.
Watch the map clear a case.
The same steps, now run by Latent.
Latent's Medical Benefit Assistant
Ochsner's Infusion team now works from a single, centralized dashboard, with full visibility across the entire team, in real time. No more tracking cases in paper notes or spreadsheets while bouncing between fax forms and portals. No more relying on tipsheets, memory and experience to remember which payer requires which submission method for which drug.
Latent brings the map to the team. AI takes care of directing them to the correct submission method/payer requirements, and clinical criteria is built into the workflow itself, rather than living in the minds of individual staff members. Autofill handles demographic and drug information. And when the case reaches the complex clinical questions, the Latent Assistant surfaces the right clinical evidence from the patient chart.
For Ochsner's infusion patients, that means faster authorizations, faster starts to treatment, and more patients receiving their care within the Ochsner system. Now, Ochsner patients stay connected to the physician and care team who know them best, from the first infusion through the last.
One dashboard
The whole team works from a single, centralized view, in real time. No more paper notes, spreadsheets, or bouncing between portals.
The map, built in
AI directs the team to the correct submission method and payer requirements, with clinical criteria built into the workflow itself.
Evidence on hand
Autofill handles demographic and drug information. For complex clinical questions, the Assistant surfaces the right evidence from the chart.
Each case cleared faster is a patient whose care comes sooner.
Proven at the scale a health system runs on.
We value the Latent AI program for its ability to streamline the collection of clinical information directly from the chart, supporting more efficient workflows.
HOPD Infusions & Clinical Medications, Ochsner Health
What it changed for the people doing the work.
Latent has helped us work more efficiently by cutting down the time we spend reviewing patient charts and increasing auto-approvals, which means our patients can start treatment sooner—especially in chemotherapy, where timing really matters.
Hospital-Based Outpatient Infusion Med Access Team, Ochsner Health
“I like the way it fills in the patient information with one click.”
Hospital-Based Outpatient Infusion Med Access Team, Ochsner Health