The intelligence platform for modern pharmacy.

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine. We help health systems grow their operation, serve more patients, and capture more value, without adding headcount.

50+
health systems
2M+
patients a year
2x
patient capacity
Clinical agentic engine
Population scan · 48,210 patientsStealth
1,284 gaps found
97%
95%
93%
91%
90%
From policy to payer, automatically
JO
CASE · PA-4821
Entyvio
UnitedHealthcare · medical benefit
Approved
Payer policy parsed
Medical necessity checked
Form auto-filled
Submitted to payer
Captured
this month
$1.2M
Eligible
claims
9,140
Capture
rate
94%
Prolia · acquisition$2,140
Stelara · acquisition$3,890
Ocrevus · acquisition$8,210
Checking in. How are you doing on your medication?
My night vision seems worse lately.
Thank you for flagging that. Connecting you with a clinical pharmacist now.
MP
Routed to clinical pharmacist
Possible adverse effect
Resolved · stayed on therapy
Illustrative · sample data
Henry Ford Health MetroHealth Mount Sinai Health System Ochsner Health St. Luke's Health System UC Irvine Health UCLA Health UCSF Health Vanderbilt University Medical Center Yale New Haven Health
The platform

Grow your operation, serve more patients, capture more value.

All without adding headcount. One platform, one clinical agentic engine, working across every step of pharmacy.

Grow
without hiring

Handle the volume your specialty pipeline throws at you with the team you already have. The hiring conversation stops coming up.

+109%
PA throughput per team member at Yale New Haven, no added headcount.
Capture
without complexity

Capture the value already moving through your pharmacy, and keep every claim audit-ready. 340B, benefit routing, and denials, all read against the chart.

+19.6%
more prescription volume captured at MetroHealth, on the same team.
Care
without ceiling

Hold the same high bar of care for every patient, no matter the volume. A pharmacist steps in exactly when their judgment is needed.

2M+
patients reaching their medication faster every year.
The engine

One clinical agentic engine. Every surface of pharmacy.

Underneath every outcome is one clinical agentic engine. It ingests the chart, the claims, payer policies and drug labels, reasons across all of it, and acts, exactly as each case needs.

We started with prior authorization because that is where the pain was loudest. The same engine now reads 340B eligibility, drafts appeals with citations, routes the benefit, and prepares the pharmacist for the patient call.

Every chart it reads makes it sharper. A single-purpose tool cannot follow you there.

How it works

From diagnosis to health, intelligently simple.

From the first prescription to staying on therapy, every step is the engine doing the work, with a pharmacist where it counts.

I
Identify

Find every patient your team is missing

Find every patient who qualifies for care, before the script stalls or the gap goes unseen.

The intelligence to find them is already in the chart and the claims data. The engine surfaces every eligible patient your team would otherwise miss.

Care-gap identificationEligibilitySite-of-care routing
II
Access

Start therapy without the wait

Get patients approved and on therapy in days, not weeks. The engine reads the payer policy, checks medical necessity, routes the case across the medical and pharmacy benefit, fills the form, and submits.

The moment a denial comes back, it drafts the appeal with the right citations, so no patient waits on paperwork.

Prior authorizationClinical reviewAppealsBenefit routingPayer outreach
7 days → 3 daysprior auth turnaround at St. Luke's, same team
III
Capture

Keep care within reach

Keep the value you are already entitled to. The engine audits 340B eligibility against the chart in real time, so eligible claims don't slip through.

Every eligible claim is checked the moment it moves, so the margin you have earned does not leak out the side door.

340B eligibilityLeakage analyticsFinancial dashboard
+19.6%more prescription volume captured at MetroHealth
IV
Engage

Stay with every patient

Keep patients safe and on therapy. Routine check-ins run on their own, so your team is not buried in status calls.

A clinical pharmacist is pulled in only when a patient flag needs human judgment, with the full chart already in front of them.

Patient outreachQueue managementOutcomes analytics
For your pharmacists

Pharmacists get to be pharmacists again.

The chart-reading, the form-filling, the hold music, runs on its own now. What is left is the work they trained for: the patient.

AI is helping us reclaim time, reducing the time needed to draft an appeal by 80% so our teams can spend more of their time where it counts: with patients.
Deborah Simonson, PharmD · VP & Chief Pharmacy Officer, Ochsner Health
Whitepaper · Change Makers No. 01

From cost center to growth engine.

Insights from pharmacy leaders at four top health systems who chose a pharmacy intelligence platform to drive growth and patient access, when hiring wasn't an option.

+109%
throughput per team member
30%+
fewer denials
2M+
patients reached
In their words

The leaders who made the change.

It's magical because people are used to waiting 14 days or longer. They never get the therapy their doctor wrote. Now we can tell them we can get this done in three days.
Joshua Weber, PharmD Senior Director, Specialty Pharmacy, St. Luke's Health System
Anything I do with AI, I'm not looking to replace FTEs. I'm looking to replace the openings we've had for three months that we cannot find.
Ryan Mezinger SVP and Chief Pharmacy Officer, MetroHealth
Every hour counts. It's important that we treat every authorization as expedited so patients no longer wait days for approvals that should take hours.
Harold Scheidel Specialty Pharmacy Financial Clearance Leader, Yale New Haven Health
Built for the committee

The questions your governance committee asks first.

A platform earns the word by clearing governance, not by claiming it. Here is what your AI governance committee, your CISO, and your CFO will want before the first pilot.

Lives in the EHR

Chart-native and EHR agnostic, Epic, Cerner, and more. Henry Ford went live in a single day.

Human in the loop

The engine prepares, fills, and submits the case. A pharmacist stays in the loop on the decisions that need one.

Audit-defensible

Every output traces back to the chart. SOC 2 and HIPAA, with the audit trail built into the work.

Your peers run it

A reference call with a chief pharmacy officer who runs it today is the fastest way to trust it.

Carry every patient from diagnosis to health.

See how leading health systems grow their pharmacy operation on Latent, without adding headcount.

Get a Demo