"As pharmacy leaders think about the future, the work has to be more centralized, more measurable, and easier for teams to scale. We are working towards creating a stronger medication access model with better visibility, more consistent workflows, and more capacity for our teams to stay focused on moving care forward for patients."

"At Cone Health, prior authorizations are not transactions. Behind every authorization is a patient waiting for their medication and a provider trusting a team of pharmacy technicians to clear the way forward."

"We are appealing more denials in a more time efficient manner—improving the turnaround time for patients."

"AI is helping us reclaim time—reducing the time needed to draft an appeal by 80% so our teams can spend more of their time where it counts: with patients."

The ROI is compelling, but the bigger point is that it helps us deliver mission-driven care in a financially sustainable way.”

This partnership changed how we think about pharmacy-led medication access work. What once looked like a cost center now looks like a strategic growth lever.”

A year ago, our workqueue was around 2,300 referrals. Today, it’s below 800. More importantly, we’ve moved from reacting to volume to operating with capacity, sustainability, and the ability to support patients earlier in their prescription journey.”

Our vision was to humanize the specialty pharmacy experience by automating what patients never see. Now our pharmacists and technicians spend their time where it truly matters: guiding patients through complex therapies."

‍

Every hour counts. It’s important that we treat every authorization as expedited so patients no longer wait days for approvals that should take hours."

We needed a platform that let our pharmacists get back to patient care. Latent adapted to both our specialty and non-specialty workflows better than any other solution."

Our specialty pharmacy was spending too much time doing administrative tasks, and morale started slipping. Once Latent took that body of work off their plates, our team’s energy skyrocketed. That enthusiasm—‘the Big Mo’—is invaluable. With a reinvigorated team, we’ve been able to focus on what matters most: delivering exceptional care to more patients in need.”

At Ochsner Health, we choose like-minded partners to help us deliver exceptional care and drive innovation. Together, we are shaping a future of enhanced patient outcomes and streamlined workflows for our providers. From day one, Latent has exemplified what it means to be a trusted partner, aligning with our long-term vision for success. It is a privilege to work with Latent, and we are excited to further strengthen this collaboration, building new efficiencies and setting new standards of excellence across our system.”

Latent has transformed our collaboration into a true partnership, revolutionizing our prior authorization process and enabling us to expand into a comprehensive medication access and affordability team here at MetroHealth. Thanks to their innovation, we ensure that patients—regardless of socioeconomic status—receive the essential therapies they need."

From day one, Latent has exemplified what it means to be a trusted partner, aligning with our long-term vision for success. It is a privilege to work with Latent, and we are excited to further strengthen this collaboration, building new efficiencies and setting new standards of excellence across our system."

Before Latent, the manual PA process could significantly delay therapy initiation. Now, we’re accelerating time-to-therapy and ensuring patients can start their medications as soon as possible.”

When you talk to our primary care providers, they will tell you it takes a skilled professional to dig through charts to complete a prior authorization. Latent’s real superpower is taking on that heavy lifting behind the scenes, so our top clinical talent can stay focused on what truly matters: caring for patients.”